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Last Updated: 14 September 2026

At RS Sport, we want customers to receive products in proper condition.

Please read this policy carefully before placing an order.

Open Box Delivery Is Mandatory

Where Open Box Delivery is available, customers are required to inspect the parcel before accepting delivery.

Please check the product for:

  • Physical damage
  • Broken product
  • Incorrect product
  • Major visible manufacturing issue

If visible damage is found, notify the delivery representative immediately.

When Is Exchange Available?

Exchange is available only when the product:

  1. Is received physically broken or damaged and the issue is attributable to us or the delivery process, subject to verification, or
  2. Has a genuine manufacturing defect, or
  3. A materially incorrect product has been supplied by RS Sport.

Exchange is not available simply because of a change of mind, preference, colour choice, or because the customer no longer wants the product, unless otherwise specifically stated for that product.

Damage or Defect Claims

Customers should contact us as soon as possible after receiving a damaged or defective product.

Please provide:

  • Order number
  • Customer name
  • Mobile number
  • Clear product photographs
  • Packaging photographs
  • Video evidence where available
  • Description of the issue

RS Sport may inspect or verify the issue before approving an exchange or refund.

Non-Eligible Cases

Return, refund or exchange may be refused where:

  • The product has been used improperly
  • Damage occurred after delivery
  • Product damage is caused by the customer
  • The product has been altered or modified
  • Tags, packaging or included accessories have been unnecessarily removed or damaged
  • The claim is found to be false or unverifiable
  • Visible transit damage was ignored despite Open Box Delivery being available
  • The product has normal wear and tear
  • The issue is only a minor colour difference caused by photography or screen settings

Refunds

Where a refund is approved, the eligible refund amount will be processed to the applicable payment method.

Refunds are generally processed within 5–7 working days after approval, though the actual credit time may vary depending on the bank, payment gateway or payment method.

COD Booking Amount

For Cash on Delivery orders requiring partial payment, the ₹50 booking amount is non-refundable.

This amount will not be refunded if the customer:

  • Cancels the confirmed COD order
  • Refuses delivery
  • Does not accept the shipment
  • Is unavailable for delivery
  • Provides incorrect or incomplete delivery details

Exchange Process

After an exchange request is approved, the customer will receive instructions regarding pickup, return or replacement.

Replacement is subject to stock availability.

If the same product is unavailable, RS Sport may offer an alternative resolution or eligible refund.

Contact for Refund or Exchange

Phone: +91 8279707441
Email: rssportsmeerut.workspace@gmail.com

Address:
85/1 Mangal Pandey Nagar, Behind Bank of Baroda, Near CCS University Main Gate, Meerut – 250004, Uttar Pradesh, India